Contact
Email hello@madibalabs.com. Include your phone model, operating-system version, app version from Profile, and the step where the problem occurred. Please do not attach private sermon audio or transcripts unless we ask for them.
We aim to respond within two business days.
Recording
Recording will not start
On iPhone, open Settings → Privacy & Security → Microphone. On Android, open Settings → Apps → Sunday Notes AI → Permissions → Microphone. Allow microphone access, close other apps using the microphone, reopen Sunday Notes, and try again.
Before recording at church
Ask for permission when required by your church, pastor, venue, or local law. Place the phone where voices are clear, confirm recording has started, and keep enough battery and storage available. On Android, keep Sunday Notes open while recording.
Interrupted recording
Return to Sunday Notes. The app attempts to recover a pending recording. Do not uninstall the app while recovering it.
Processing
A sermon is still processing
Keep an internet connection and reopen the sermon. Long recordings can take several minutes. The app retries recoverable work; if it still fails, use the retry action in the sermon.
Privacy choice disabled processing
Provider-backed transcription and AI require consent. Open Profile → Data & Privacy and enable Sermon Processing. Audio is sent to a backend-selected transcription provider—normally Deepgram, with OpenAI or AssemblyAI available as failovers—and sermon text is sent through OpenRouter as explained in the privacy policy.
Subscriptions
Restore an existing purchase
Use Restore Purchases on the subscription screen while signed into the same Apple ID or Google account used to subscribe. Purchases are managed by Apple or Google; Sunday Notes never receives your payment-card details.
Cancel or manage a subscription
On iPhone, open Settings → your name → Subscriptions → Sunday Notes AI. On Android, open Google Play → profile icon → Payments & subscriptions → Subscriptions → Sunday Notes AI. Cancellation stops renewal; existing sermon entries remain available in the app after access expires.
Pro is not recognized
Check your connection, tap Restore Purchases, then reopen the app. If it still fails, email us with the product shown in your Apple or Google subscription settings. Do not send payment details.
Your local archive
Sermon data is stored on your device. Deleting the app or its data can delete your archive. Sunday Notes does not currently offer account-based cloud restore, so verify any device backup before replacing or erasing your phone.